Policies
Shipping
Shipping Policy
Orders placed through the Theodore Roosevelt Presidential Library Foundation online store are typically processed within 1–3 business days. Business days do not include weekends or holidays.
Once your order ships, you will receive a shipping confirmation email with tracking information.
Shipping Methods
Orders are shipped using standard carriers such as UPS, USPS, or similar services. Shipping times vary based on destination and carrier availability. Estimated delivery times are provided by the carrier and are not guaranteed.
Shipping Costs
Shipping costs are calculated at checkout based on package size, weight, and destination. Original shipping charges are non-refundable.
Address Accuracy
Please ensure your shipping address is correct before completing your order. We are not responsible for orders shipped to incorrect or incomplete addresses provided at checkout. If you notice an error after placing your order, please contact us at onlinesupport@trlibrary.com as soon as possible. We will do our best to update the address if the order has not yet shipped.
Lost or Delayed Packages
Once a package has been shipped, the shipping carrier is responsible for delivery. If your package appears to be lost or significantly delayed, please contact the carrier using the tracking information provided. If you need additional assistance, you may contact us at onlinesupport@trlibrary.com and we will do our best to help resolve the issue.
Damaged Shipments
If your order arrives damaged, please contact onlinesupport@trlibrary.com within 3 days of delivery and include photos of the item and packaging so we can assist you. We are not responsible for shipping delays or failures resulting from events beyond our control, including carrier disruptions, weather events, or supply chain interruptions.
Returns & Exchanges
We want you to be happy with your purchase from the Theodore Roosevelt Presidential Library Foundation store.
Return Window
Items may be returned or exchanged within 30 days of purchase with proof of purchase.
Returned items must be:
- Unused
- In their original condition
- In original packaging with tags attached
Refunds
Approved returns received within 30 days will be refunded to the original form of payment. Refunds are processed within 5–7 business days after the returned item is received and inspected. Original shipping charges are non-refundable.
How to Start a Return
To initiate a return or exchange, please contact: onlinesupport@trlibrary.com
Include your order number and reason for the return.
Customers are responsible for return shipping costs unless the item was damaged or incorrect. Returned items should be securely packaged to prevent damage during transit.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact onlinesupport@trlibrary.com within 3 days of delivery and include photos of the item and packaging.
Non-Returnable Items
The following items are final sale and not eligible for return:
- Clearance or discounted items marked Final Sale
- Custom or special-order items
- Gift cards
- Alcohol (where applicable)
Terms of Service
This website and online store are operated by the Theodore Roosevelt Presidential Library Foundation (“TRPLF,” “we,” “us,” or “our”). By visiting our site or purchasing from our store, you agree to the following Terms of Service.
Use of the Website
By using this site, you represent that you are at least the age of majority in your jurisdiction or have the consent of a parent or guardian. You agree not to use the website or our products for any illegal or unauthorized purpose, and you may not transmit viruses, malware, or other destructive code. We reserve the right to suspend or terminate access to our services if these terms are violated.
Product Information
We strive to display product images, descriptions, and pricing as accurately as possible. However, we cannot guarantee that your device’s display of colors will be completely accurate. We reserve the right to modify or discontinue products at any time without notice. Prices are subject to change without notice.
Orders
We reserve the right to refuse or cancel any order at our discretion, including orders that appear to be fraudulent, placed by resellers, or submitted with inaccurate information. If we cancel or modify an order, we will attempt to notify you using the contact information provided at checkout. You agree to provide current, complete, and accurate purchase information for all orders placed through our store.
Shipping and Returns
Shipping times, delivery expectations, and return eligibility are described in our Shipping Policy and Returns & Exchanges Policy, which form part of these Terms. Applicable sales tax will be calculated at checkout based on the shipping destination and current tax regulations.
Third-Party Services
Certain services provided through this website rely on third parties, including Shopify, payment processors, and shipping carriers. We are not responsible for the policies or practices of these third-party providers.
Limitation of Liability
To the fullest extent permitted by law, TRPLF shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our website, products, or services. We do not guarantee that our website will operate uninterrupted, secure, or error-free.
Indemnification
You agree to indemnify and hold harmless TRPLF, its employees, directors, affiliates, and partners from any claim arising from your violation of these Terms or misuse of the website.
Changes to These Terms
We reserve the right to update or modify these Terms of Service at any time. Continued use of the website after changes are posted constitutes acceptance of those changes.
Privacy Policy
Purchases made through the Theodore Roosevelt Presidential Library Foundation online store are governed by the Foundation’s Privacy Policy, which explains how we collect, use, and protect personal information. Please review our full Privacy Policy here: https://www.trlibrary.com/privacy-policy